We Value Your Feedback

At REFINELASH, we understand the importance of delivering premium eyelash extension products that meet and exceed your expectations. If you have any concerns or issues with our lashes, we are here to address them promptly and effectively. Your satisfaction is our guarantee, and we are committed to ensuring you have the best experience with our products.

How to Lodge a Product Complaint

  1. Connect with Our Support Team: Contact our dedicated support team at [email protected]. Clearly outline your concerns, including your order number, the specific product in question, and any relevant details.
  2. Provide Detailed Documentation: To facilitate a swift resolution, attach clear photographs or documents showcasing the issue. This could include images of the problematic lashes, packaging concerns, or any other relevant details that can help us understand the nature of your complaint.
  3. Express Your Desired Resolution: Let us know your preferred resolution – whether you seek a replacement, refund, or an alternative solution. Your satisfaction is paramount, and we aim to tailor our response to your specific needs.

Our Commitment to Product Resolution

  1. Swift Acknowledgment: Expect a swift acknowledgment of your complaint. Our support team will initiate a prompt review of the provided details and begin the resolution process.
  2. Comprehensive Investigation: Every product complaint is thoroughly investigated. We delve into the issue to identify its root cause, ensuring a comprehensive understanding and preventing similar concerns in the future.
  3. Transparent Communication: Stay informed throughout the resolution process. We believe in transparent communication and will keep you updated on the progress, ensuring you have a clear understanding of how we are addressing your concerns.
  4. Customized Resolution Options: Based on our investigation, we will present you with tailored resolution options. Our goal is to find a solution that not only addresses your concerns but leaves you completely satisfied with your REFINELASH experience.

Thank You for Choosing REFINELASH

Your trust in REFINELASH is deeply appreciated. We stand behind the quality of our eyelash extension products, and your satisfaction remains at the forefront of our commitment to excellence.