At REFINELASH, we prioritize your satisfaction with our eyelash products and strive to make returns and exchanges hassle-free. Please take a moment to understand our policy for a smooth experience.

Steps for Defective, Flawed, or Inaccurate Items:

  1. Furnish Pertinent Images: Furnish pertinent images of the items within a 7-day period of receiving them.
  2. Forward the Images: Forward the images to [email protected] along with your assigned reference code.
  3. Options for Resolution: Upon verification, our dedicated team will assess the situation and present you with either a replacement or a reimbursement.

For Replacements: Our REFINELASH team will coordinate the return process, ensuring the prompt delivery of your new items

For Reimbursements: Reimbursements will be granted to the original payment method within 7 days of receiving and reviewing the items. You’ll be notified via email once the product return is processed.

Important Points to Note:

  • External Factors: External factors, like harm during transportation or loss of the parcel, do not qualify as acceptable return reasons.
  • Compensation from Shipping Firms: Any reimbursement obtained from shipping firms will be fully refunded to you.

As a leading bulk eyelash manufacturer and distributor, we are dedicated to efficiently completing each order completion process to ensure timely and accurate delivery. Kindly review our policy on returns before completing any purchases.

To show appreciation for your patience, we may offer a discount for your next order, recognizing the potential expenses associated with international shipping fees.

Thank you for choosing REFINELASH for your eyelash needs.