At REFINELASH, we believe in transparency, and this extends to our shipping rates. We are committed to providing straightforward and easily understandable shipping costs for all our products. Feel confident knowing that our shipping rates are clear and transparent, ensuring you completely understand the costs associated with your order.

Seamless Order Journey

  1. Order Confirmation: Once your order is verified, our dedicated team initiates efficient processing, meticulously verifying all details.
  2. Validation and Payment: We ensure thorough validation of your order, confirming the completion of payment, inclusive of shipping charges.
  3. Packaging and Documentation: Your lash products are skillfully packaged for secure delivery, accompanied by meticulously prepared shipping documents for seamless customs clearance.
  4. Shipment Preparation: We collaborate with trusted carriers to schedule pickups, providing them with comprehensive information for a smooth shipment.
  5. Tracking Identifier: Upon pickup, you receive a tracking identifier to monitor your package’s progress and estimated delivery time.
  6. Transportation and Delivery: Your package is transported via your chosen method—express or sea shipping—handled by reputable carriers.

Delivery Timeframe

The estimated delivery timeframe, influenced by the shipping method, distance, and customs procedures, ensures prompt delivery with a specified date.

Diverse Delivery Choices

Understanding diverse customer needs, we offer different delivery alternatives:

  • Rapid Delivery: The majority of orders benefit from swift and efficient shipping with express delivery through partnerships with global carriers like DHL, FedEx, and UPS.
  • Sea Shipping: Ideal for larger orders prioritizing cost-effectiveness over immediate delivery. While taking longer than express delivery, it is a reliable and budget-friendly option. Our Shipping Schedule

Our Shipping Time

We aim to dispatch orders within 3-7 working days, providing a tracking identifier upon shipment. Track your order through the carrier’s system and contact their hotline if needed. Estimated shipping times vary based on the destination.

  • Asia: 2-8 days
  • North America: 4-12 days
  • Oceania: 3-7 days
  • Europe: 4-12 days
  • Middle East: 4-12 days

Approximate Shipping Costs

For bulk orders weighing 20 kilograms and above, we offer an estimated weight before the payment stage. This estimation allows you to calculate the shipping fee accurately. At the payment step, you have the flexibility to choose between express and saver shipping. This choice empowers you to tailor the shipping method to your preferences, ensuring a seamless and convenient experience for your bulk order.
Destination
Express shipping rates (per kilogram)
Saver shipping rates (per kilogram)
Asia
14
8
North America
15
10
Europe
20
15
Oceania
14
8
Middle East
25
20
Please be aware that shipping costs for bulk orders are subject to variation based on the specific country, region, and the total weight of your order. To gain a precise understanding of the costs associated with each delivery service, it is essential to consult with REFINELASH directly.
We prioritize transparency and want to ensure that you receive accurate information tailored to your unique shipping requirements. Reach out to us, and our dedicated team will provide detailed insights into the shipping costs associated with your specific location and order specifications. Your satisfaction is our priority, and we are here to assist you throughout the process.
In addition to our comprehensive shipping services, we provide estimated shipping costs specifically tailored for sample orders. These costs are designed to offer you transparency and guidance in planning your purchase. Please find the estimated shipping costs for sample orders below:
Region
Specific country
Express shipping rates (per kilogram)
Saver shipping rates (per kilogram)
Asia
Singapore
15 (2-4 days)
14 (4-5 days)
 
Australia
39 (3-5 days)
27 (5-7 days)
 
Other countries
40 (3-4 days)
30 (6-8 days)
North America
USA
47 (4-7 days)
33 (6-12 days)
 
Mexico
43 (5-7 days)
40 (3-4 days)
 
Canada
53 (3-4 days)
30 (5-7 days)
 
Other countries
50 (4-6 days)
30 (8-12 days)
Europe
France
47 (6-8 days)
15 (7-12 days)
 
Germany
47 (6-8 days)
15 (7-12 days)
 
UK
47 (6-8 days)
35 (8-12 days)
 
Italia
42 (4-6 days)
15 (7-12 days)
 
Hungary
Latvia
39 (6-8 days)
15 (7-12 days)
 
45 (5-7 days)
35 (8-12 days)
 
Other countries
45 (5-7 days)
35 (8-12 days)
Middle East
Qatar
37 (4-7 days)
33 (3-4 days)
 
Saudi Arabia
53 (4-7 days)
48 (11-20 days)
 
Israel
39 (4-7 days)
33 (3-4 days)
 
Other countries
50 (5-7 days)
40 (8-12 days)
Other regions
 
50 (5-7 days)
40 (8-12 days)

REFINELASH Warranty and Refund Policy

We assure our customers of the correct product and high-quality eyelashes. Despite our efforts, instances may arise where customers encounter issues upon receiving their orders. To address such situations, we have implemented a warranty policy that is designed to fully support our customers. Customer satisfaction is our top priority, and we are committed to swiftly resolving any concerns that may arise.

Defects in Quantity or Appearance

Our warranty covers a period of 7 days from the delivery date. Customers are required to inspect the received goods immediately. In the event of any issues, such as breakage, missing items, or damaged packaging, customers must promptly notify Refinelash.

Eyelash Curl Warranty

  • For classic lashes, we offer a 2-year warranty for lash curl. Customers must provide photographic evidence of a curl loss exceeding 20% in a box, and we will dispatch replacements for the affected boxes.
  • In the case of pre-made lashes, we provide a 1-year warranty for lash curl. The return and replacement process is managed for curl loss exceeding 50% in a box, with all shipping costs covered by us.

Other Warranty Scenarios

  • Strip lashes are guaranteed for 15 uses within 2 months. Customers are eligible for free replacements if breakage occurs before reaching the 15-use limit, supported by photographic evidence.
  • Tweezers come with an accidental damage warranty, available for $5 USD per piece at the time of purchase. Unlimited replacements are offered within 1 year for accidental damage or misalignment, provided evidence is provided.

Warranty Procedure

  1. Step 1: Customers inform our sales representative about the condition of the goods, submitting photos and videos of any defects or incorrect items received.
  2. Step 2: Upon reviewing the provided evidence, we promptly respond with the most appropriate solution, offering guidance to minimize further damage. Detailed return instructions, including terms and conditions based on the extent of the defects, are provided.
  3. Step 3: Customers ship the goods back to our factory and cover the shipping fee. If the fault is attributed to our factory, we reimburse the customer for the shipping fee upon receiving the goods.
  4. Step 4: Our quality control department conducts a thorough inspection upon receiving the returned goods. If the fault lies with our production, we exchange defective products without charge or provide a refund. However, if external factors, such as carriers or customers, are responsible for the fault, the customer bears the full cost of reproduction and shipping.

FAQs about REFINELASH Shipping and Delivery

  1. Do you offer international shipping? Yes, we provide international shipping. The shipping fees and delivery timeframes may vary based on the destination country. During the checkout process, you will receive information on the estimated shipping costs.
  2. Is there an option for expedited shipping for urgent orders? Absolutely! We understand the importance of urgent orders. We offer expedited shipping options to cater to your time-sensitive needs. During checkout, you can select the expedited shipping method that suits your requirements.
  3. What happens if my package is lost during transit? If your package is lost during transit, please contact our customer support team immediately. We will initiate an investigation with the carrier and work towards a resolution, which may involve issuing a replacement or providing a refund.
  4. Can I change my shipping address after placing an order? To ensure the accuracy of your order, we recommend verifying your shipping address before completing the purchase. If you need to make changes, contact our customer support team immediately. We’ll do our best to accommodate address changes before shipping the order.
  5. Are there any restrictions on shipping certain products to specific countries? Yes, certain countries may have restrictions on importing specific products. Before placing an order, please check your country’s import regulations for cosmetics and beauty products. If you have any concerns, feel free to contact our customer support for assistance.

For specific inquiries, reach out to our customer support team via email: [email protected]